Privacy Policy
Last updated: May 4, 2026
Lake Shore Environmental ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us about our services.
📱 Mobile Information & SMS Messaging
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All other data-sharing categories expressly exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
If you provide your mobile phone number and opt in to receive SMS communications from Lake Shore Environmental, your number and consent will be used solely to send you service-related messages (such as appointment confirmations and follow-ups) and will never be sold, rented, or disclosed to external marketing partners.
1. Information We Collect
We may collect the following types of information when you use our website or contact us:
- Personal Identifiers – name, email address, phone number, and mailing address.
- Property Information – details about your property that you voluntarily provide when requesting a quote or service.
- Usage Data – pages visited, browser type, IP address, and referring URLs collected automatically via standard web server logs.
- Communications – any messages, inquiries, or feedback you submit through our contact form or by phone.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide requested services.
- Prepare and deliver estimates, invoices, and project documentation.
- Schedule and coordinate service appointments.
- Send service-related communications (including SMS, if you have opted in).
- Comply with legal, regulatory, and licensing requirements.
- Improve our website and the quality of our services.
3. How We Share Your Information
We do not sell or rent your personal information. We may share information only in the following limited circumstances:
- Service Providers – trusted vendors who assist us with scheduling, billing, or IT support, bound by confidentiality obligations.
- Legal Requirements – when disclosure is required by law, court order, or government authority.
- Business Transfers – in the event of a merger or acquisition, your information may transfer as a business asset, subject to the same privacy protections.
We do not share your information with third parties for advertising, marketing, or promotional purposes.
4. Cookies & Tracking
Our website may use cookies and similar technologies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain site functionality.
5. Data Security
We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights & Choices
Depending on your location, you may have the right to:
- Access or request a copy of the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information, subject to legal limitations.
- Opt out of SMS communications at any time by replying STOP to any message.
To exercise any of these rights, please contact us using the information below.
8. Children's Privacy
Our services and website are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us: